University of Scranton

Job Description

Title: TSC Student Supervisor (Level 4)

Date: April 2, 2009

Department: IR Customer Services / Information Technology Services

Reports To: Assistant Director and/or TSC Analysts

Classification: Work Study (federal, state, university)

TSC Student Supervisors will receive the following:

• Flexible hours with a minimum of 8 hours and a maximum of 20 hours/week, each student must be eligible for the work study program through the Financial Aid Office
• Will be paid an hourly rate
• An opportunity to contribute toward the goal of assisting students, staff, and faculty with the integration of technology in their teaching and learning activities
• An opportunity to work in the PIR Division under the work study program
• An opportunity to work with emerging technologies and gain invaluable experience

TSC Student Supervisor responsibilities include:

• Manages and coordinates the Information Resources Technology Support Center in providing technical support to the University community during weekend hours (Friday 4 – 8 pm; Saturday 12 – 6 pm; Sunday Noon – 4 pm)
• Supervises work study students in the setup and pickup of instructional technology equipment
• Logs unresolved problems into the problem tracking system
  • Software: Windows and Macintosh operating systems, Microsoft Office Applications, E-mail, Web browsers (Internet Explorer, Firefox)
  • Hardware: PC and Macintosh basics, printer basics, scanner
  • Network: ResNet basics, wireless network access
  • Systems: MyScranton, Royal Mail
  • Audiovisual Equipment: video projectors, document cameras, overhead projectors, TV/VCRs, camcorders, etc.
  • Deliver paper and toner cartridges, clear paper jams, etc. in various labs
  • Assist faculty and staff in their offices upon request

• Provide technical support/troubleshoot technology related problems via telephone, walk-up, in classrooms, and at special events in the use of:

• Deliver, set-up, and pick-up audiovisual equipment to/from classrooms in a timely, courteous manner while also assisting the requester with getting started
• Handling and directly working with computer connections, video projectors, video cameras, and audiovisual equipment
• Assisting patrons with signing out over the counter equipment loans from our storage area
• Complete detailed equipment reservation requests
• Manage TSC Student Consultants in performing dispatch duties

• Assist in training TSC Student Consultants

• Assist on special projects upon request
• Attend student meetings

Student Supervisor Qualifications:

• Eligibility for work study through the Financial Aid Office

• Knowledge of web browsers, Microsoft Office applications, and audio-visual equipment helpful, but not required

• Individuals will be required to transport medium to heavy equipment to various campus locations
• Strong customer service, communication, organization and supervisory skills are essential
• Knowledge of e-mail is necessary
• Maintain a positive attitude
• Ability to work independently as well as on a team
• Desire to assist the University in its mission to support students, faculty, and staff in integrating technology into their teaching and learning activities

Applying for a Student Supervisory position:

You can apply online by clicking here.

We encourage interested students to fill out applications. You will be contacted to set up an interview. This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty, and staff. Training will be provided.

Need Additional Help?

E-mail the Technology Support Center