Title:                 TSC Student Consultant (Level 1, 2, 3)

Date:                July 21, 2011

Department:      IR Customer Services / Information Technology Services

Reports To:      Assistant Director and/or TSC Analysts

Classification:   Work Study (federal, state, university)

TSC Student Consultants will receive the following:

• Flexible hours with a minimum of 8 hours and a maximum of 20 hours/week, each student must be eligible for the work study program through the Financial Aid Office
• Will be paid an hourly rate
• An opportunity to contribute toward the goal of assisting students, staff, and faculty with the integration of technology in their teaching and learning activities
• An opportunity to work in the PIR Division under the work study program
• An opportunity to work with emerging technologies and gain invaluable experience

TSC Student Consultant responsibilities include:

• Provide technical support/troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms, and at special events in the use of:

• Software:  Windows and Macintosh Operating Systems, Microsoft Office Applications, E-mail, Web browsers (Internet Explorer, Firefox)
• Hardware:  PC and Macintosh basics, printer basics, scanner
• Network:  ResNet basics, wireless network access
• Audiovisual Equipment:  video projectors, document cameras, overhead projectors, TV/VCRs, camcorders, etc.
• Systems:  MyScranton, Royal Mail

• Deliver, set-up, and pick-up audiovisual equipment to/from classrooms in a timely, courteous manner while also assisting the requester with getting started.
• Handling and directly working with computer connections, video projectors, video cameras, and audiovisual equipment
• Assisting patrons with signing out over the counter equipment loans from our storage area
• Complete detailed equipment reservation requests
• Perform dispatch duties upon request
  • Deliver paper and toner cartridges, clear paper jams, etc. in various labs
  • Assist faculty and staff in their offices upon request
• Assist on special projects upon request
• Attend student meetings

Student Consultant Qualifications:

• Eligibility for work study through the Financial Aid Office
• Knowledge of web browsers, Microsoft Office applications, and audio-visual equipment helpful, but not required
• Individuals will be required to transport medium to heavy equipment to various campus locations
• Strong customer service and communication skills are essential
• Knowledge of e-mail is necessary
• Maintain a positive attitude
• Ability to work independently as well as on a team
• Desire to assist the University in its mission to support students, faculty, and staff in integrating technology into their teaching and learning activities

Applying for a Student Consultant position:

You can apply online by clicking here.

We encourage interested students to fill out applications.   You will be contacted to set up an interview.  This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty, and staff.  Training will be provided.

Need Additional Help?

E-mail the Technology Support Center