Information Technology Services is responsible for all day-to-day installations, maintenance, upgrades, general diagnostics, and troubleshooting of software, hardware, and peripherals to faculty, staff, lab and classroom computers at the University of Scranton.

Installation and Setup:  

As new or replacement systems are approved through the Central Microcomputer Budget for departments, IT Services will configure the computer and install all standard software applications listed below.  Additional software installations can be requested through the  Technology Support Center (TSC) at 941-HELP or emailing techsupport@scranton.edu.

Lab Facilities:

IT Services maintains all lab and classroom computers.  Systems are typically updated or replaced during the summer months.  Software updates and installations in lab and classroom facilities can be scheduled by opening a request with the TSC.  Software or applications needed for a specific class should be requested at least two weeks in advance.

General diagnostics and Troubleshooting:

IT Services will respond to end user's requests for software troubleshooting and repair. All University of Scranton faculty and staff can report issues via the TSC regarding any computer issue including e-mail, software, network connectivity, hardware, computing labs and related services.

Due to the large amount of software available to end users from different sources, IT Services will assign priority to software included in the Supported Software section below:

Supported Software for Faculty and Staff

Current SUPPORTED Software for PC’s

Operating Systems:  Windows XP / Windows 7

Word Processing:  MS Word 2003, 2007 and 2010

Spreadsheets:  MS Excel 2003, 2007 and 2010

Communications: Putty

Database Packages:  MS Access 2003, 2007 and 2010

Internet Tools:  Mozilla Thunderbird, Mozilla FireFox, Internet Explorer, FrontPage, Sharepoint Designer, Snagit, Camtasia Studio

Anti-Virus:  Microsoft Forefront Security Essentials

Backup Utilities:  GR Back Pro

Analysis Tools:  Maple, Minitab, SPSS, Matlab, Eviews, Mathematica

Other:

• MS Publisher 2003, 2007 and 2010
• Adobe Acrobat Reader
• RealPlayer
• CS & T Palm OS
• Oracle Calendar
• Adobe Acrobat Creative Suite Premium (PC & MAC)
• Adobe Acrobat Professional
• Cute PDF
• OpenOffice.org
• iTunes
• Scientific Workplace

Current SUPPORTED Software for Macintosh systems

Operating Systems:  Mac OS-X, 10.3, 10.4, 10.5, 10.6

Word Processing:  MS Word 2004, 2008, 2011, MS Office 2004, 2008, 2011

Spreadsheets:  MS Excel 2004, 2008, 2011

Desktop Publishing:   Adobe Creative Suite 2, 3, 5

Internet Tools:  Safari, FireFox

Anti-Virus Software:  Eset